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Are my GHD straighteners under lifetime warranty?

There is a common misconception that ghd have a lifetime warranty but unfortunately this is not true. No ghds have ever carried a lifetime warranty. The warranty on certain GHD products has been increased over time and the length of the warranty indicated below is correct at the time of writing this (February 2021)

GHD Platinum +                   GHD warranty period 3 years

GHD Platinum                      GHD warranty period 2 years

GHD Eclipse                          GHD warranty has now expired on all these models as they haven’t been produced for a                                                      number of years

GHD Ghd 5.0                         GHD warranty has now expired on all these models as they haven’t been produced for a                                                      number of years

GHD Curling tongs               GHD warranty 2 years

GHD Hair Dryers                  GHD warranty 12 months (except Helios 2 years)

GHD SS5 wide plate             GHD warranty 2 year

GHD 4.2 b (classic)              GHD warranty 2 years

 

GHD are very strict with regard to the warranty start date. There is a sticker attached to all GHD products containing the Model number and a Date Code. If your date code indicates that the product is still in warranty then GHD will honor the warranty

If The date code indicates that the product is out of warranty you will need to prove the date that you bought the straighteners. (The difference in date is because the product will have been in stock for sometime before you bought it)

Because you have to prove the date that you bought your ghds in most cases, it is important to keep your proof of purchase. It is a good idea to register your product as soon as possible with GHD in case there is a warranty claim later.

You will find that GHD are very strict with the warranty start date. It is unlikely, in our experience, that GHD will give you any grace on the warranty period. Telling them that the ghd product was a present and you didn’t receive them for 2 months after they were purchased or you have only used them a few times will make no difference – they will only warrant them for the period above, taken from the purchase date.

The next problem that you will have is the time that it takes for GHD to acknowledge a claim and send you a new ghd. You will probably find that it will take about 2 weeks.

It is worth noting that GHD don’t repair any straighteners and if you have a genuine warranty claim within the warranty period ghd will simply replace the product with new although the warranty on the new pair that they send  will expire on the date that the old pair would have expired on.

However if your ghd Straighteners have broken and they are out of warranty all is not lost. We are an independent GHD hair straightener repairer and have been carrying out ghd repair since 2010. In that time we have repaired approximately 13,000 pairs of ghds and so have probably the best knowledge of GHD and their problems of anyone in the country.

Unfortunately we cant repair the Platinum Models (no one can as no compatible parts are not available) However we can repair all models with a slide on/ off switch and because we keep all the parts for these models in stock the repair will be carried out the same day that we receive them.

If you require a ghd repair please book online using the link at the bottom of the page

Can my ghds be repaired?

It depends what model of Ghd you need repairing. Generally speaking most models of straighteners are repairable no matter how old. However some of the very latest ghd straighteners as well as all hair hairdryers and curling tongs are not repairable as no parts are available.

If you have ghd straighteners that are broken there is a really easy way to tell if they are repairable – look at the on/off button

  1. If the button is a slide button that slides from side to side or up and down then the ghd can be repaired (see model list below)
  2. If the button is a round button and you press it in to switch the straighteners on and off then the ghds cannot be repaired as no parts are available (see model list below)

FixMyGhds.com can repair any model of ghds if they have a button that slides.

Below is a list of GHD straightener Model Numbers that Can be Repaired:

GHD 3   GHD 3.1b   GHD 4.0   GHD 4.1   GHD 4.2   GHD 4.3   GHD 4.2b

GHD 5.0   MS  MS2   MS4   MS5   SS   SS2   SS4   SS5.0

The Model number is shown usually on the top left hand corner of a sticker that is inside the arm.

ghd repair model number for repairs. which model straighteners

It doesn’t matter how old this type of straighteners are we have all the parts in stock to carry out the repair and so they will be fixed as soon as we receive them. Because it is a postal service we can repair ghds from anywhere in the UK

The models that cannot be repaired are Platinum, Eclipse, Hairdryers and curling tongs.

Remember if the on/off button slides they are ok if it is a round button that presses in then they cannot be repaired

The process is simple through FixMyGhds.com. Book the repair online using the button below. Send the ghds to us along with a note with your name and return address so that we can identify them as being yours. We will repair the straighteners as soon as we receive, clean and fully test them before posting them back to you.

This blog was written to answer the following questions that are frequently asked on Google:

Can my ghds be repaired

Can my ghd straighteners be repaired

Can ghds be fixed

GHD Thermal Fuse

GHD Hair Straighteners Thermal Fuse Repair

Problems with the thermal fuses have been know to be quite common particularly in the 3.1 b models. The fault seems to manifest much less in the newer MK4 models which actually utilize a higher rated fuse. When researching thermal fuse problems in ghds it is of course important to understand that the thermal fuse is in no way related to the 3 amp fuse which is of course found in the mains plug.

If you think the thermal fuse may have broken in your ghds, you will notice that the irons are completely inactive. There will be no light and no heat will be generated in the ceramic plates. The reason the fuse may fail is simply due to extended use and the heat it experiences. As it regularly reaches heat up to around 200C and cools the internal elements of the fuse can begin to shrink. After a certain amount of usage this effect causes the fust to literally fail and cause the above effects.

One other thing to bare in mind is that in addition to faults with the fuse itself it can be tripped as a result off issues with the printed circuit board. It’s always worth checking the correct operation of the irons after the replacement. Here at FixMyGHDs we PAT test all units after a repair of this nature to ensure they meet all health and safety standards.

Prior to any thermal fuse replacement it is important to test the existing fuse to ensure that is where the problem lies. To locate the fuse, find the 2 brown wires which come out of the ceramic plate found on the switch arm of the irons. When applying a multi-meter across the fuses terminals you should register something between 0 to 1ohms, effectively the same as you would see if the meters probes where touched together. If the ghds fault seems to be intermittent it is usually worth moving the wires around a little whilst testing to try and recreate the fault.

Actually performing the repair is a task which should only be undertaken by properly trained individuals with the correct equipment. We have included so information here to give you an idea if what the repair entails. Remember this repair is fully covered by our ghd repair service and fully guaranteed, including the price of any of the parts outlined here.

The fuse which is utilized in ghds can be bought from the likes of Maplin and other electrical component retailers. There are in fact 2 parts which are compatible those being sf214k and the sf226e. We ten to utilize the sf226e as it has be shown to have a longer working life. There are actually 2 ways to approach performing the repair. It is possible to remove the old fuse from it’s ceramic casing and replace with the new one. We find this method is extremely long winded and you prone to errors. In addition it is necessary to ensure the compound you use is suitably thermally conductive to allow the fuse to function correctly.

A more acceptable way of carrying out the repair is to firstly remove the wires from the old fuse and recrimp them to the new one. You can then wrap the assembly using either kapton tape or kempton tape to isolate them electronically from the heater plates.

A few handy tips about thermal fuse replacement are as follows:

  • Simply bypassing the fuse is not a great idea. Although they may work there is no safety precautions.
  • To remove the plastic cover from the heater plate, try and slide it off the end of the heater as flexing it could break the clips.
  • This repair must be treat with the right care. Mains voltages run through this part, and even as standard from the factory Kapton tape is used just to make sure the fuse cannot touch the metal clips.