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Are my GHD straighteners under lifetime warranty?

There is a common misconception that ghd have a lifetime warranty but unfortunately this is not true. No ghds have ever carried a lifetime warranty. The warranty on certain GHD products has been increased over time and the length of the warranty indicated below is correct at the time of writing this (February 2021)

GHD Platinum +                   GHD warranty period 3 years

GHD Platinum                      GHD warranty period 2 years

GHD Eclipse                          GHD warranty has now expired on all these models as they haven’t been produced for a                                                      number of years

GHD Ghd 5.0                         GHD warranty has now expired on all these models as they haven’t been produced for a                                                      number of years

GHD Curling tongs               GHD warranty 2 years

GHD Hair Dryers                  GHD warranty 12 months (except Helios 2 years)

GHD SS5 wide plate             GHD warranty 2 year

GHD 4.2 b (classic)              GHD warranty 2 years

 

GHD are very strict with regard to the warranty start date. There is a sticker attached to all GHD products containing the Model number and a Date Code. If your date code indicates that the product is still in warranty then GHD will honor the warranty

If The date code indicates that the product is out of warranty you will need to prove the date that you bought the straighteners. (The difference in date is because the product will have been in stock for sometime before you bought it)

Because you have to prove the date that you bought your ghds in most cases, it is important to keep your proof of purchase. It is a good idea to register your product as soon as possible with GHD in case there is a warranty claim later.

You will find that GHD are very strict with the warranty start date. It is unlikely, in our experience, that GHD will give you any grace on the warranty period. Telling them that the ghd product was a present and you didn’t receive them for 2 months after they were purchased or you have only used them a few times will make no difference – they will only warrant them for the period above, taken from the purchase date.

The next problem that you will have is the time that it takes for GHD to acknowledge a claim and send you a new ghd. You will probably find that it will take about 2 weeks.

It is worth noting that GHD don’t repair any straighteners and if you have a genuine warranty claim within the warranty period ghd will simply replace the product with new although the warranty on the new pair that they send  will expire on the date that the old pair would have expired on.

However if your ghd Straighteners have broken and they are out of warranty all is not lost. We are an independent GHD hair straightener repairer and have been carrying out ghd repair since 2010. In that time we have repaired approximately 13,000 pairs of ghds and so have probably the best knowledge of GHD and their problems of anyone in the country.

Unfortunately we cant repair the Platinum Models (no one can as no compatible parts are not available) However we can repair all models with a slide on/ off switch and because we keep all the parts for these models in stock the repair will be carried out the same day that we receive them.

If you require a ghd repair please book online using the link at the bottom of the page